24bet Privacy Policy – How Your Information Is Kept Safe

24bet ("We", "us") places the highest importance on your privacy. This Privacy Policy ("Policy") explains how we collect, use, and protect your personal information.

By using the 24bet website or mobile app, you are considered to have accepted the terms of this Privacy Policy. If you do not agree with this policy, please refrain from using the platform.

When you register and use 24bet's services, we collect various types of information. This data is used to improve our services and keep your account secure:

We only collect information that is necessary. We do not ask for unnecessary or excessive data.

The information we collect is used for the following purposes:

• Account Management: For registration, login, and account verification.
• Payment Processing: To process deposits and withdrawals.
• Customer Support: To address your complaints and questions.
• Security: To detect and prevent fraud.
• Legal Obligation: To meet the requirements of regulatory authorities.
• Service Improvement: To enhance your experience on the platform.
• Relevant Communications: To send you bonuses, promotions, and important updates (with your consent).

24bet shares limited information only in specific circumstances:

• Payment Providers: Necessary information is shared with payment gateways such as Mobile Pay, Nagad, Rocket, and others to process transactions.
• KYC Verification Provider: Your information may be shared with trusted third-party services for identity verification purposes.
• Law Enforcement Agencies: Required information is disclosed in accordance with legal orders or regulatory directives.
• Security Partners: Anonymized data may be shared with cybersecurity providers for fraud prevention purposes.

All third-party partners are required to operate under strict confidentiality agreements and may only use your data for specified purposes.

24bet uses cookies on its website. Cookies are small text files stored in your browser. We use the following types of cookies:

• Essential Cookies: These cookies are required to keep the website running, maintain login sessions, and ensure security. They cannot be disabled.
• Functional Cookies: Used to remember your preferences (language, layout).
• Analytics Cookies: To understand how the website is used. This information is anonymized.
• Marketing Cookies: To show you relevant ads and promotions. These are not activated without your consent.

24bet uses industry-leading security measures to protect your privacy:

• SSL/TLS Encryption: All data transfers take place over encrypted connections.
• AES-256 Encryption: Sensitive data stored in our databases is secured with strong encryption.
• Two-Factor Authentication (2FA): You can enable 2FA to add an extra layer of security to your account.
• Regular Security Audits: Third-party security experts regularly audit our systems.
• Firewall & DDoS Protection: Our servers are protected against cyber attacks.
• Access Controls: Only authorized personnel can access sensitive information.

We only retain your data for as long as necessary. Retention periods depend on:

• Based on legal obligations (typically 5–7 years).
• Based on the duration your account remains active.
• Based on dispute resolution requirements.

Even after account closure, certain information may be retained for a specified period for legal reasons. After that, it is securely deleted.

You have full rights over your own data. 24bet guarantees the following rights:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You may request a correction if any of your information is inaccurate.
• Right to Erasure: In certain circumstances, you may request that your data be deleted.
• Portability: You can receive your data in a structured, portable format.
• Right to Object: You can object to the use of your data for specific purposes.
• Marketing Opt-Out: You can opt out of marketing communications at any time.

24bet never collects information from anyone under the age of 18. If we believe we hold data belonging to a minor, we will delete it immediately.

24bet may update this Privacy Policy at any time. When changes are made, we will:

• We will update the "Last Updated" date at the top of the page.
• We will notify you at your registered email address for any significant changes.
• We will display a notification when you log in to the platform.

For any questions or concerns about our Privacy Policy, please get in touch with us:

• Email: support@24bet.world
• Live Chat: Always accessible in the bottom-right corner of the website
• Help Center: /help-center